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Webhooks

Webhooks are used to keep you informed about actions that happen on an entity, which may be triggered both externally and internally within our system. For a full list of supported webhooks, you can visit our API Documentation, and navigate to the Webhooks tab.

Verification​

Anyone can impersonate webhooks by simply sending a fake webhook to a configured endpoint. Authentication and Originating IP Addresses will help in identifying genuine webhooks.

Authentication​

Sent webhooks will have a request header Authentication available which will contain a pre-agreed value (this value will be provided upon setting up the provided endpoints) which can be used to validate the webhooks.

Originating IP Addresses​

Webhooks will originate from any of the below IP addresses:

  • 52.215.16.239
  • 54.216.8.72
  • 63.33.109.123
  • 2a05:d028:17:8000::/52

Indicating successful delivery​

When a message has been received, a 15 second period is allowed in order to return a 2xx (status code 200-299) response. If this period is elapsed or a different response from 2xx will be returned, the message is treated as failure.

Retry Schedule​

Each message is attempted based on the following schedule:

  • Immediately
  • 5 seconds
  • 5 minutes
  • 30 minutes
  • 2 hours
  • 5 hours
  • 10 hours
  • 10 hours (in addition to the previous)

If all attempts fail for a period of 5 days, the endpoint that will be declining the message will be disabled automatically.